Widerrufsrecht
We strive to provide high-quality customized car interior accessories that meet your expectations. If you are not completely satisfied with your purchase, our return policy is designed to ensure your satisfaction.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, has not been installed or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Process
If you are not satisfied with your purchase, follow these steps to initiate a return and refund:
- Contact Us: Email our customer service team at service@lqtenleo.com within 30 days of receiving your order. Provide your order number, a description of the issue, and any relevant photos if applicable.
- Return Authorization: Wait for our customer service team to review your request and provide a Return Merchandise Authorization (RMA) number and detailed return instructions.
- Prepare Your Return: Ensure the product is in its original condition and packaging. Include all original tags, accessories, and documentation.
- Ship the Item: Follow the provided instructions to ship the item back to us.
Applicable Scenarios for Returns and Refunds
We accept returns and offer refunds or exchanges in the following situations:
Uninstalled and Unused Products
If the product has not been installed or used, you may request a return and refund within 30 days of receiving your order.
Quality Issues or Defects
If you receive a product with quality issues or defects, please contact us immediately. We will arrange for a replacement or a full refund.
We will cover the return shipping costs for items returned due to quality issues or defects.
Time Limit for Accepting Returns
All return requests must be made within 30 days of receiving your order. Requests made after this period will not be accepted.
Refund Processing Timeline
Refund Approval: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 5 business days.
Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too, that it may take additional time for the refund to appear in your account, depending on your payment provider. If more than 15 business days have passed since we’ve approved your return, please contact us at service@lqtenleo.com.
Shipping Costs for Returns
Quality Issues or Defects: If the return is due to a defective product issue (such as quality issue, wrong item, or wrong size), we will cover the return shipping costs.
Non-Quality Related Returns: For returns that are not due to quality issues (such as change of mind, incorrect order, or personal preference), the customer is responsible for the return shipping costs and any duties, import taxes and customs clearance fees incurred during the return process. Please note that any additional shipping fees paid at the time of purchase are non-refundable, as these costs have already been incurred and paid to the shipping carrier.
Contact Information for Refunds and Returns
Email: For any questions or to initiate a return, please contact us at service@lqtenleo.com.
Important Notes
- Items sent back to us without first requesting a return will not be accepted.
- Items must be returned in their original condition and packaging.
- Customized products that have been installed, used, or modified in any way are not eligible for return unless there is a quality issue or defect.
- We reserve the right to refuse returns that do not meet the above conditions.
Summary
- Contact us within 30 days for returns.
- Uninstalled and unused products or quality issues qualify for returns.
- Refunds processed within 7 business days after approval.
- Return shipping costs covered for quality issues; otherwise, you need to pay the return shipping fee, etc.
- Reach out via LQTENLEO Official Store for assistance.
We are committed to providing excellent customer service and ensuring your satisfaction. If you have any further questions, do not hesitate to contact us. Thank you for shopping with LQTENLEO!